If you are just starting out as an ecommerce store owner or if you have a plan to start an ecommerce store, it is only common to search online to get inspired for your own thing at the beginning.
The most important thing in any ecommerce store is a website. But don’t be alarmed. There are many small business owners out there who start out without a website & build one once they start profiting from the business.
Starting an ecommerce business from scratch is no easy process, but it doesn’t mean it is impossible.
So let’s get to the basics.
What do you plan on selling?
There are so many options for an ecommerce store owner and the market is booming because everybody prefers to order online rather than physically visiting the store nowadays.
Whether you want to sell food, clothes & accessories, books, beauty & health products etc. or combination of several, most of the ecommerce stores require you to have a warehouse for your products.
So, where are you going to store your products?
Depending on your budget you can choose the warehouse also considering things such as taxes, utility costs,environmental factors, proximity to certain locations like the airport if your products will be sold worldwide,labour etc.
How do you plan on delivery
For any ecommerce store, delivery method, duration are crucial factors to consider and it is ideal to notify your customers the delivery time and the method in advance so that they feel more comfortable & build trust with you which is essential in creating loyal customers for your business.
Even if there are delays in certain deliveries which can be quite common and unavoidable, it is always a good practice to notify them of the delay so that they do not feel agitated & lose trust in you and your business.
How to handle returns
As an ecommerce store which means the customers do not see the physical product, the returns are inevitable. Return means either their expectation differs from the received product or there were damages to the product when they received it. So it is very essential to have a proper return policy so that your business and the customer do not fall victim to such situations.
A proper reason for returns, additional charges, refunds should be handled in a rehearsal so that the operations can go smoothly within the store.
If there are a lot of returns for the same product from different customers, it is also a good idea to reevaluate the product itself.
Is there a way for customers to inquire about your products & services?
Your customers may not buy from you as soon as they visit your store online.
They might have questions about your products,services,delivery,costs & other factors before making a buying decision.
Even after they have bought your products online , they might have questions about delivery or the product or service itself.
So it is best practice to share your business contact information either phone number, email or online chat details along with the availability so they can contact your business directly.
Some businesses also include a FAQ section in their ecommerce sites with the most frequent questions by their customers so that customers do not have a hassle of contacting the business over every detail which is a win-win for both the business and the customer.
Do you have an idea for your website?
As an aspiring ecommerce store owner , you must have explored so many ecommerce websites or even if you have not, you must have already seen ecommerce stores yourself as a customer.
There are so many options to seek out even if you have no idea where to begin when creating your website.
You can reach out to people you know or even search online when creating your ecommerce store as a beginner. It is not necessary to spend a lot for your website even if you have the means because there are so many things you have to look into when starting your business as an ecommerce store owner. What is crucial in any business is to plan your beginning well & get help at the right time without overwhelming yourself with so much information.
How WebMob Australia can help you with your digital presence
As an Ecommerce store owner, if you are looking for the cost effective way to build your dream website we think you are in the right place.
Webmob Australia is a digital service provider with expert software developers, web developers, UI, UX designers, graphic designers, integration specialists, digital marketers, SEO specialists, technical engineers, project managers, all working together to provide an efficient, unforgettable and quality service to our clients.
If you want to know more about our services & how we can help you, let’s jump on a call or have a chat. https://webmob.com.au/